Receiving orders from your customers (inbound mode)

ProcuLink works in both directions. Most teams send purchase orders out to suppliers — but if your company is the one receiving purchase orders from customers, the same pipeline works for you with the labels flipped.

Switching direction

Open Settings and answer "How do you use ProcuLink?":

• We send purchase orders to our suppliers — outbound, the default.
• We receive purchase orders from our customers — inbound.

The change applies immediately, is available on every plan including the Pilot trial, and can be switched back at any time.

What changes — and what doesn't

The direction setting is a labelling choice, not a different product:

• Across the inbox, dashboard, and library, the counterpart is called a Customer instead of a Supplier.
• Your data, routes, mappings, and order history are untouched by switching — nothing is migrated or converted.
• The pipeline is identical: parse → review exceptions → transform → deliver. An inbound workspace still transforms processed orders and can deliver the result onward (for example into your own ERP endpoint).

Getting customer orders in

All intake channels work the same in inbound mode — you're just receiving from customers instead of suppliers:

• manual upload,
• email intake (IMAP polling or the hosted inbound address),
• the inbound REST API,
• SFTP or S3/R2 folder polling on paid plans.

See ways to send orders to ProcuLink for the full rundown of each channel.

Next: Your first purchase order upload — the walkthrough reads the same either way; just read "supplier" as "customer".